Call disparities and unwelcome communication decreased: TRAI

According to the Telecom Regulatory Authority of India (Trai), over the past few years, the problem of unsolicited commercial communication (UCC) has diminished and long-serving carriers Reliance Jio, Bharti Airtel, Vodafone Idea, and state-run Bharat Sanchar Nigam have all enhanced the quality of service (QoS) they provide.

In the past two years, telecoms, including BSNL, have done reasonably decently on metrics like network problems and call dropouts.

Raghunandan added that every licenced service area (LSA) spanning mobile, broadband, and fixed line services is monitored quarterly by the watchdog, which has a robust (QoS) regulation surveillance process.

The industry watchdog had to order mobile service carriers to pay users Re 1 for each dropped call in 2016, up to a maximum of Rs 3 per day, as a result of an increase in network system concerns, especially regular call drops. But the Trai’s call-drop incentive clause had been declared invalid by the Supreme Court.

The Department of Telecommunications referred Trai to create a new caller ID that would allow customers to view the caller’s KYC-based data at the start of this year. According to the FCC, doing this will aid consumers in avoiding junk calls or spammers.